In
this Privacy Policy the terms “we”, “our”, and “us” refers to Satvaras
Your
privacy is very important to us and we will value the trust you place in us in
giving us your personal information. We take this responsibility seriously and
we are committed to safeguarding your information. This Privacy Policy outlines
how we collect, hold, use and disclose your personal information. You do not
have to provide us with your personal information. However, if you don’t it may
affect our ability to assist you or provide you with a product or service. If
you want to deal with us while not identifying yourself (ie anonymously or by
using a pseudonym) we will allow you to do this where it is practicable (for
example where you make a general enquiry of us by phone call). Please tell us
if you wish to do this and we will indicate whether, given the nature of the transaction,
it is practicable.
By visiting our website and using
any of our products or services, you agree to your personal information being
collected, held, used and disclosed as set out in this Privacy Policy.
1.
What personal information we collect
The personal information we collect about you or your
company can include name, contact details such as address, phone, fax, email and
banking details including credit or debit card to name a few. The information
we collect depends on the type of products or services you are receiving from
us.
2.
How we collect personal information
We may collect personal information
about you and other individuals in various ways including:
-
over
the phone,
-
in
person including at your branches or offices,
-
over
the internet, including via our website, online forms and surveys, email or
cookies
-
in
writing, including via hard copy forms.
We also collect certain basic
information that is not capable of identifying you, such as the number of users
visiting this website, is collected through code embedded in the webpages of
this website. You cannot disable the code on these pages.
Other information, such as browser
type, is included in a ‘cookie’ that is sent to your computer when you are
completing certain tasks on this website. A cookie contains bits of information
that enables our servers (ie. the computers that house this website) to
identify and interact efficiently with your computer. Cookies are designed to
provide a better, more customised website experience, and to make it easier for
you to use this website.
You can configure your browser to
either accept all cookies, reject all cookies or to notify you when a cookie is
being sent to your computer. The ‘help function’ on your browser will provide
you with details on how to change your browser configurations. You will need to
accept cookies in order to use some functionality on this website.
We may also use technologies similar to cookies in emails
you receive either directly from us or from third party email providers sending
emails on our behalf. These technologies help us understand whether you have
opened the email, and how you have interacted with it. They also help us
understand what you may find of interest and can assist us, for example, in
tailoring the advertising we display to you on websites where we have an
arrangement in place to serve advertisements. If you prefer not to be tracked
in this way you can disable HTML images or refuse HTML (select Text only)
within your email software, and you should not click on any links within the
email (with the exception of the unsubscribe link). You can opt-out from
receiving these emails at any time by clicking on the unsubscribe link within
the email.
3.
From whom we collect personal
information
We may collect such information directly from you or your
company representative. It is the company representative’s responsibility to
make sure they follow their company rules and regulations in providing such
information.
4.
Where we hold personal information
We hold personal information electronically and on paper/in
hard copy.
For the personal information we hold electronically we take
reasonable security measures including firewalls, secure logon processes,
encryption and intrusion monitoring technologies.
For the information we hold in hard copy/on paper we have in
place reasonable confidentiality procedures and we also take reasonable
security measures. We also require our Service Providers to hold personal
information securely.
5.
Keeping your information accurate
We take reasonable steps to ensure that the personal
information we collect, store, use or disclose is accurate, up-to-date and
complete. However, we rely on you to advise us of any changes to your
information to help us do so. If you believe your personal information is not
accurate, up-to-date or complete, then please let us know.
If you’d like to request access to
or seek correction of your personal information please contact us. Our contact
details are at the end of this Privacy Policy.
6.
Online Transaction
We need to obtain personal information from you in order to
complete your online transaction for our products, or to identify you if you
are paying for your products online.
When paying for a product online, we require your name,
email address, postal address and payment details. We use a secure and
recognised payment service provider to process any payments you make using this
website. This service provider is committed to protecting your personal
information on our behalf.
7.
Data security
We take active steps to protect the personal information we
hold against loss, unauthorised access or use, modification or disclosure, and
against other misuse. This includes any information that we disclose overseas.
Where data is held overseas, we require third parties to
store such data in restricted access premises and provide appropriate
protection against unauthorised disclosure. As a minimum security requirement,
password authentication is required to access those databases in all cases. We
also use fire walls, SSL technology and encryption for transmission of data
where appropriate.
8.
How we use information collected
online?
We do not sell, trade, lease or rent any personally
identifiable information we obtain using this website, without your prior
consent.
9.
Online Surveys
When you visit this website you may be invited to
participate in an online survey, which will appear as a pop-up window.
Participation in any survey is voluntary, and we will generally not ask you for
your name. This survey may ask you to provide basic information such as your
age, gender and hobbies. We will use this information to identify and improve
our product and services where required.
10.
What is our privacy relationship
with third party websites?
This website includes hyperlinks to enable you to access a
number of other websites by clicking on these hyperlinks we have provided.
These third party websites are not subject to this Privacy Policy. We recommend
that you read their privacy and security statements to understand how they deal
with your personal information online.
Resolution
Center
If
you have a complaint about our handling of your personal information or an
alleged breach of the privacy, please contact us and provide us with the
details of your complaint / the alleged breach as well as any supporting
evidence. You can write to us using the following email address:
Email address:
support@satvaras.com
We will promptly acknowledge the complaint, carefully
investigate it and determine the steps that we will undertake to resolve your
complaint. We will contact you if we require any further information and will
provide you with our determination once it is made.
Revision
of our Privacy Policy
We
may change this Privacy Policy from time to time. If we do so we will notify
you by placing a notice on our website. Therefore please review our Privacy
Policy or website periodically for changes. Your continued use of our website,
products or services, requesting our assistance, products or services, making a
claim or the provision of further personal or sensitive information to us after
this Privacy Policy has been revised, constitutes your acceptance of the
revised Privacy Policy.
If
you would like further information about this Privacy Policy, or about how we
manage your personal information, please email us using the Contact us form on
our website.
This
Policy is current as at 1 Dec 2016.
Satvaras